PRIVACY POLICY
Last updated: Saturday 25th April 2026
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About This Policy
Welcome to https://lewishillier.com (the “Site”). Lewis Hillier is a professional specialist fabrication design consultant operating under TIWICO Ltd. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy governs how we collect, use, and protect information relating to those who visit the Site (“Visitors”) and those who contact us directly (“Enquirers”).
Definitions
“Personal Data” refers to any information that identifies or can reasonably be used to identify a living individual. This includes, but is not limited to, name, email address, and telephone number. It does not include anonymised or aggregated data from which individuals cannot be identified.
“Visitors” refers to individuals who browse the Site without submitting any information.
“Enquirers” refers to individuals who submit a message through the Site’s contact form or make direct contact via the email address or telephone number listed on the Site.
What Personal Data Do We Collect?
We collect personal data only through the following methods on the Site:
- Contact form: We collect your name, email address, and the content of your message when you submit an enquiry through the Site.
- Direct contact: If you contact us via the email address or telephone number listed on the Site, we will retain the personal data you provide in order to respond to your enquiry.
We do not collect sensitive personal data, payment card details, or government-issued identification through the Site.
Who Collects the Information?
Personal data submitted through the Site is collected by TIWICO Ltd on behalf of Lewis Hillier. We use WordPress as the content management system powering the Site, which may process data on our behalf as a third-party platform.
We do not sell or rent your personal data to any third party.
How Do We Use Your Personal Data?
We use personal data to:
- Respond to enquiries submitted through the contact form or via direct contact
- Assess and discuss potential professional engagements or projects
- Comply with our legal obligations under UK law
- Maintain Site security and improve performance
We will only contact you for marketing or informational purposes where we have a legitimate interest in doing so and that interest is not overridden by your rights, or where you have given your explicit consent.
With Whom May Your Information Be Shared?
We do not share your personal data with third parties except in the following circumstances:
- Service providers: Platforms used to operate the Site, such as WordPress, may process your data on our behalf under appropriate data processing agreements.
- Legal compliance: We will disclose personal data where required to do so by law, court order, or at the request of a regulatory or law enforcement authority.
- Protection of rights: We may disclose personal data where reasonably necessary to protect the safety or rights of TIWICO Ltd, Lewis Hillier, or others.
We will never share your personal data with unaffiliated third parties for their own marketing purposes.
How Is Personal Data Stored?
Personal data collected through the Site is stored securely using appropriate technical and organisational measures. Access is restricted to authorised personnel only.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. You may request deletion of your data at any time by contacting us.
Cookies
A cookie is a small text file stored on your device by a website when you visit it. Your browser returns this file to the website on each subsequent visit.
How We Use Cookies
We use cookies to understand how Visitors use the Site, to improve user experience, and to ensure the Site functions correctly. WordPress and any integrated third-party tools may also set cookies on your device.
If you do not wish to accept cookies, you may configure your browser to refuse them before visiting https://lewishillier.com. Please note that disabling cookies may affect the functionality of certain features on the Site.
Login and Usage Information
We may collect technical information such as IP addresses, browser types, and usage patterns to analyse trends, maintain Site security, and improve performance. This information is used in aggregate and is not used to identify individual Visitors without cause.
How Do We Keep Your Personal Data Secure?
We take the security of your personal data seriously. Our measures include:
- Restricting access to personal data to authorised personnel only
- Regular review of our security systems and practices
- Use of encryption for sensitive data transmitted over the internet
Whilst we take all reasonable steps to maintain a secure Site and protect your data, no electronic system is entirely immune to error or unauthorised access. We will notify affected individuals and the Information Commissioner’s Office (ICO) in the event of a data breach, as required under UK GDPR.
Your Rights Under UK GDPR
As a data subject under UK law, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data in certain circumstances
- Right to restriction — to request that we limit how we use your data
- Right to object — to object to processing based on legitimate interests
- Right to data portability — to receive your data in a structured, commonly used format
To exercise any of these rights, please contact us using the details below. We will respond within one calendar month, as required by UK GDPR.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.
How to Contact Us
To update your personal data, exercise your rights, or raise any concerns regarding this policy, please contact us at:
TIWICO Ltd is registered in England and Wales. Company Registration No. 16350225. Registered office: 230 Wood Vale, London, SE23 3EA.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.